Showing posts sorted by relevance for query backlash. Sort by date Show all posts
Showing posts sorted by relevance for query backlash. Sort by date Show all posts

19 February 2013

A Stroll Down Memory Lane

Funny how odd little items you come across trigger remembrances of things past.  Odder still is how often they show up as news:

More Baby Boomers Heading Back to School
The sea of faces in your average college classroom are not just students in their teens or early 20s. In fact, a growing number of them are much older.

Having a blot blog is great for helping you remember what you know already.  From November, 2005:

Baby Boomers, Adult Communities, and Education
I did a conference call consult recently with a couple of on-the-ball entrepreneurs. The product/service targets Baby Boomers and their interest in continuing education.
_______________________

Retiring baby boomers see opportunities, find support as 'encore entrepreneurs'

I’ve heard something about that.  Half my book is about that, plus seven posts to skim through:

Entrepreneurs & Baby Boomers
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What the boomers want on vacation
imageThe travel industry is trying to win the wallets of baby boomers who are starting to travel more — and have the money…Boomers continue to be intrepid explorers, even as many express a desire for creature comforts.

Culled from Advertising to Baby Boomers, © 2005:

From 2003 and 2010:

Baby Boomers & Travel Companies & Irony
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Baby Boomers Aren't Sold On Retirement Communities
imageAs baby boomers begin to retire, they're going their own way -- or ways -- when it comes to housing choices and relocation strategies.

Sounds vaguely familiar.  From 2005/2007:

Selling Universal Design To Baby Boomers/Aging In Place
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A good piece by a gent studying at The Annenberg School for Communication and Journalism:

Incompetent and Incontinent?
imageInsult or ignore. How is that for a marketing strategy to the demographic that has the most disposable income and whose numbers swell by the week?

Or you could read this from 2009:

Boomer Backlash II

Or watch this:

I don't need it, but I'll try it on for charity.

Or scroll through the intro and first chapter of…

Advertising to Baby Boomers (PDF).

03 June 2014

A Few New Tech Products

imageOn The Huffington Post (where I also blog), writer Pamela Poole has a savvy take on a handful of new tech products featured and/or inspired by the annual Boomers Business Summit

I’ve been to a few of those…

24 March 2006
At My Table at The Summit
"So can you tell if someone is having sex?"
"…We think so."
"... Good sex?"

Ms. Poole’s HuffPost Piece:

Leave It To Boomers: Transforming Aging With Tech
image… We all know that the physical and cognitive abilities of older people can deteriorate, leaving them unable to manage ordinary tasks and vulnerable to exploitation. It sucks.

Fortunately, thanks to today's tech, we've come a very long way from the "I've fallen and I can't get up" necklace!

The products range from very interesting to old hat to slightly convoluted.  You can sort them out yourself.

The thin, portable reading glasses make sense to me – and/or similarly constructed magnifying glasses. 

imageThe super-duper walker has me wincing. My first thought was of a bag lady pushing a shopping cart - not a good image.

Some hybrid of this and a product I blogged about a few years ago might work:

14 October 2011
Entrepreneurs & Baby Boomers II
SC… Awhile back I received a phone call from a gentleman who’d designed a clever piece of exercise/sporting equipment for rollicking and rolling on trails. It was an adaptation of another clever, successful product, making a certain popular activity much safer – and more fun.

I’m just not convinced that people would want to mosey around with a shopping cart.

More about technology, baby boomers, entrepreneurs, advertising:

10 April 2013
Entrepreneurs, VCs & Health Tech
… I’ve always been a big fan and supporter of tech and health tech.  Fabulous stuff is on the way.

But there will be backlash.

14 December 2009

The Era of Oversell is Over

Wet-blanket Chuck has been reading a few pieces lately that need to be read by all 50+ marketers and advertisers.  They remind me of something I wrote way back in 2005.

image Boomers, Lifestyle Behaviors and Disability
imageLiving a long life, but at what cost?
By Tamara McClintock Greenberg
Uncertainty is terrifying.  We all know this no matter what age we are.  But the boomers are facing unprecedented life expectancy and ambiguity.  They need our support for health and better lifestyle choices. 

image The nirvana of aging in place and other age-related reality disconnects
By Laurie Orlov
image Today, what is so cheerfully described as aging in place, with enough money in retirement or the ability to keep working, living in a one's own home, with the myriad of services that are needed -- THIS IS A MYTH. To make it a reality, we need some very new ideas to be fleshed out more carefully and new ways of lowering costs, redirecting innovation energy and funding of new initiatives, and I'm not talking about healthcare.

My piece from 2005 (when I was young and cute):

Don’t Paint Too Rosy A Picture
image A recent article in USA Today asks us to “take a moment to journey forward to 2046, when 79 million baby boomers will be 82 to 100 years old.”[i]  A paragraph later, the reporter asks, “So just what kind of America will be forged by this crowd of geriatric goliaths?”

image Excuse me for being an unassuming ‘David’ (or even worse, a genocidal Grim Reaper) but I doubt very much that all 79 million Baby Boomers in the U.S. will still be alive in forty years, swaggering like giants – unless the medical establishment is holding out on me.

The good news you know: many Baby Boomers will live longer, healthier lives – more so than in any previous generations. The bad news you also know: a huge chunk of Boomers will pass on, and another huge chunk will be dealing with acute diseases and afflictions.  

The problem is that well-meaning articles in the press like the USA Today piece, along with mountains of 50+ marketing fodder, are setting up Boomers for a psychological fall.  There will be a backlash.

Not being a therapist, I won’t diagnose – but if it were beaten into my head over and over that things were going to be just peachy for the next forty years, that my same-aged friends will all be around laughing and cavorting while leading meaningful, vigorous lives—then, shock of shocks, many of us become incapacitated and/or drop and die – I will feel cheated.   I will become depressed and disillusioned.  It will happen even if I’m one of the ‘lucky’ healthy ones.

Ask today’s 80+ year olds about this or that and you’ll probably find that many are surprised (but relatively pleased) they’re still alive.  They believe they’ve beaten the odds, for whatever reasons.  Jump twenty-five, thirty years: if the myth of the non-dying, perfectly healthy Baby Boomer persists, folks in the aging industry are going to have millions of very angry octogenarians their hands.  They might even blame you for all those false promises.

How should this be dealt with by marketers and advertisers?  Contrary to popular myth, Baby Boomers do not believe that they are still teenagers or young adults. (Some probably do, but they need therapy.)  Boomers are slyly redefining what it means to be the ages they are.  Included in this new definition are some youthful attitudes – but the real change is that instead of winding down, many are winding up.  We’re not ‘looking forward to retirement,’ we’re looking forward to new lives, new challenges.  Only a small percentage will opt for pure retirement.  (I predict that in twenty years the word ‘retirement’ will still be in dictionaries, but followed by the modifier archaic.)

This is all part of redefining what it means to be the ages we are.  It may seem to some as  pathological, believing and acting as if we’re eighteen or twenty-five – but that’s because pundits and experts suspiciously eyeing this gargantuan, spirited, unwieldy and varied hoard of middle-agers have nothing to compare it to.  The only conclusion they can come to: Baby Boomers must a bit daft.

There is a big difference between thinking you are younger than you are – and not thinking that you are old.  This ‘night and day’ distinction may confuse many pundits, but it does not confuse most Boomers.

Much of this new, positive attitude about our future has to do with being the beneficiaries of so many fast and furious medical advances.  Some we have already taken advantage of, while others are ready and waiting for us – or right around the corner.  A good example is joint and hip replacement surgery.  The cane industry is in the doldrums, and we’re hoping it will never recover.

Another medical advance (still in its infancy, from what I’ve read) is pain management.  This promises Baby Boomers and successive generations freedom from a fear that haunts all as we age.

There has been plenty of press about Baby Boomers and their dread of Alzheimer’s.  Not much of a surprise.  Alzheimer’s affects many of our parents, we’re caring for them – and nothing frightens us more than not being in control of our own destinies.  However, from what I’ve read there may be some breakthroughs within the next twenty years.  That’s very good news.

Am I painting too rosy a picture here?  Isn’t this something I was railing against in the first few paragraphs?

Yes, but with a big difference.  All the examples above have to do with the quality of life – not the quantity.

If I were digging into a marketing/advertising campaign for a client in the aging industry, I would extract as much quality inherent in the product/service – and toss out any (or most) mention of longevity.  This would hold true even with basic nutritional and  exercise products.  A significant chunk of people who eat only healthy foods and  exercise regularly die of heart attacks, get cancer, are the victims of  all sorts of diseases and afflictions.  You can’t fool me.

But the quality of their lives in every respect will be superior to the ones who don’t take care of themselves, or avail themselves to what’s out there in the aging industry market.  

Nobody can promise you that you’ll live to be a hundred.  However, you can (more or less) make a good argument that healthy lifestyles and advances in modern medicine will offer you a quality life after sixty that no preceding generation had ever imagined.

I’m fifty-five.  I may die in five, ten, twenty, forty or fifty years.  If you promise Baby Boomers longevity, I will know at some point that you are not telling me the truth.  However, if you promise me a certain amount of quality if I take advantage of medical advances, lead a healthy lifestyle, and buy and use your products and services – I’ll probably believe you.

And I’ll continue to take your word for it until my dying day.

[1] 2046: A boomer odyssey
By Marco R. della Cava, USA TODAY October 27, 2005

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There’s nothing wrong with being positive and aspirational – you just have to temper it with dollops of reality so your marketing won’t be dismissed as pie-in-the-sky nonsense.

13 March 2013

They watch your shows anyway. Part II

It’s a slow news week, especially when The New York Times poses such a moldy query:

Why Don’t Advertisers Care About Me Anymore?

CVRCompEvery answer to every question in the article can be found in the Intro and 1st Chapter of my book ©2005, 2007, available for free download:

Advertising to Baby Boomers (PDF)

Two swipes from the book:

image

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image

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And/or scroll through some posts:

6 September 2009
Boomer Backlash II
… Why couldn’t it have been a car?  Laundry soap?  Baked Beans? Gender-specific razors? Aluminum foil? A smart phone? Anything but some age-related malady.

08 March 2011
They watch your shows anyway.
[image11.png]… Almost immediately, the gentleman said, “There is no way I could sell this to an advertising agency.  They’re all twentysomethings – and have already told me, ‘Why target people over fifty?  They watch your shows anyway.’”

10 April 2013

AARP Is All New Redux: Part IV (Entrepreneurs, VCs & Health Tech)

CVRCompIn 2005 I wrote Advertising to Baby Boomers.  Knowing a big chunk of the readers would be entrepreneurial Boomers and another chunk would be younger entrepreneurs developing and marketing products and services to Boomers, I made sure chunks of the book dealt with their concerns.

A few grabs, the first from the Introduction:

image

Page 74:

image

image

imageMary Furlong has been producing The Silicon Valley Boomer Venture Summit for a decade. AARP is one of the sponsors. 

Last year the organization plopped headfirst into the Boomers/VC/Start-Up pool. This year’s plunge:

AARP Health Innovation@50+ LivePitch
AARP Health Innovation@50+ LivePitch…is the premier showcase featuring the most exciting start-up companies in the “50 and over” health technology and innovation sector. The pitch event offers the venture capital and angel investor community as well as the media, the opportunity to connect with these outstanding start-ups.

If you don’t know your way around the 50+ Health/Tech industry, check out these thought leaders:

imageAging In Place Technology Watch
Industry Trends, Research & Analysis
Laurie Orlov

Richard Adler
imageIFTF Research Affiliate Richard Adler was born in New York City, raised in Colorado, attended college in New England, taught in the Midwest, and spent most of his working life in Silicon Valley. These many changes of scene have given him a broad perspective on American culture and a strong curiosity about what is coming next.

I’ve always been a big fan and supporter of tech and health tech.  Fabulous stuff is on the way.

But there will be backlash.  A handful of concerns for advertising/public relations:

  • Privacy Issues. Big Data is the buzz phrase of the day.  Corralling every piece of medical information about everybody (including DNA profiles) could be a tough sell.
  • Monitored. Many will balk at every burp being recorded, analyzed, crammed into an electronic spreadsheet and sent through the ether to who knows where. 
  • Wired. It probably won’t be wires stuck into every corporeal crevice, aligning every orifice – but whatever it’ll be will be considered invasive and unnatural by many.
  • imageAnxiety. Wired ‘n Monitored will create a whole new disorder for the mental health industry.  Having a device (probably something like a phone app or Google Glasses) that constantly flashes and beeps your vitals will cause over-the-top anxiety for many.
  • Boredom. That’ll be the antidote for all the anxiety. In 2009 I blogged about monitoring during exercise:
    I wonder if most of the above won’t get tired fast.  How biofeedback-onic do you really want to be while taking a walk in the woods or playing some doubles?    

    And beepers going off to tell you you’re a lazybones?  It sounds like fun once or twice, but pretty soon some sweats or tennis attire will be all you’ll put on.  Being wired like an android and having to perform at specific levels every minute while you’re ‘playing’ could cause a slew of new anxiety afflictions.   

    Of course, there will always be a few obsessive-compulsives.

More info:

Why Innovators Get Better With Age
By TOM AGAN (NYT)
Less gray hair sharply reduces an organization’s innovation potential, which over the long term can greatly outweigh short-term gains.

The AARP is looking for some good Baby Boomer entrepreneurs to back
By Ki Mae Heussner
Despite Silicon Valley’s preference for young entrepreneurs, the research may not be on their side.

Entrepreneurs & Baby Boomers
All of a sudden every other news article about Baby Boomers is focused on business and entrepreneurs.


For reference:

21 March 2013
AARP Is All New Redux:
Part I

AARP is ‘rebranding’ itself for the umpteenth time.

27 March 2013
AARP Is All New Redux:
Part II

AARP will also step up its efforts to help businesses develop “their 50-plus strategy”…

02 April 2013
AARP Is All New Redux:
Part III (The Magazine)

There is a slow overhaul of AARP Magazine going on, no doubt for the better.

23 July 2014

Leaked: P&G Reconsiders Incontinence

imageProcter & Gamble Co. plotting expansion of its Always brand that would include adult diapers
By Dan Monk
“Procter & Gamble is very serious about this category and they’re going to spend whatever it takes to be successful..”

It wasn’t long before major media outfits soaked it up:

imageP&G Poised to Re-Enter the Unsexiest of Boom Markets -- Adult Incontinence
More Than a Decade After Leaving Category, P&G Lured Back by Aging Boomers
By Jack Neff

P&G Turns to Adult Diapers
By Serena Ng
… While most infants and toddlers wear diapers for two to three years, incontinence suffers typically have to buy products for much longer, as the problem seldom goes away.

So Kimberly-Clark will have some soggy competition.

… The new P&G products may be rolled out under its Always feminine-care brand, suggesting the company will target mainly women, who make up the majority of incontinence sufferers.

Men. I wouldn’t ignore this market.

Through the years I’ve sprinkled posts about incontinence campaigns:

16 September 2009
Boomer Backlash II

08 August 2012
The Ones That Got Away: Underwear

Along with a short presentation:

Or click here for the bigger but fuzzier screen version.

I wonder if P&G will do better.

23 February 2011

The New Business of Old Age

The NYT New Old Age blog has been around for awhile.  A few weeks ago there was this:

imageThe New Business of Old Age
Devices for I’ve-fallen-and-I-can’t-get-up catastrophes, they say, represent the old business of old age. The new business of old age involves technologies and services that promote wellness, mobility, autonomy and social connectivity.

‘I’ve-fallen-and-I-can’t-get-up’ scenarios are something I’ve been screaming about for years.  From my book (2005):
 image

And a post from last year:

Boomer helps older adults bridge technology gap

Great to see Dr. Joseph Coughlin and MIT AgeLab get lots of press.  I’ve blogged them many times.  A few:

imageNew Campaigns

Two Experts, One Superb Article, One Superb Presentation

Tech & Baby Boomers: Universal Design vs. Universally Dull

Back to the NYT blog:

And if such innovations prove to promote health and independence, delaying entry into long-term care, the potential savings to the health care system could be even greater.

That’s all fine and dandy, but there are pitfalls when advertising these products – and they involve all advertisers and marketers for all products and services:

imageThe Backlash: If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

12 October 2009

Marketing to the Undead

More international ether, this time from Canada:
John Farquhar: marketing to the undead
image I thought I'd watch a little television this week and see how marketers see me, someone over 50. Apparently I'm dying, in constant pain, infertile, incontinent, undersexed and over-pollinated.
It’s one of NostraChuckus’ predictions:
Boomer Backlash II
imageIf every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.
More from Mr. Farquhar:
But of course, as conventional wisdom goes, we're not going to spend it on your product. Boomers have made their choices. We've chosen the brands we'll stick to for life. Everyone knows that. So why spend money getting us to change when we never will?
I guess it’s conventional – although I’ve been pricking holes in the no-change brand balloon since 2003.  A quote from a review of my book (the 2005 edition) by Dr. Joyce M. Wolburg of Marquette University, published in The Journal of Consumer Marketing:
A second favorite excuse of agencies is: "Baby Boomers don't change brands" (p. 52, italics in original). Nyren dismantles this excuse nicely with examples of brand switching, and he further acknowledges that in cases where loyalty to a brand does exist, marketers who do not target Boomers give them no reason to change.
Read the full review. (PDF)
John also talks about cars.  I’ve talked plenty about cars:
Big Business is behind the curve, as usual. But better late than never.
image And I yak on and on about this subject (and feature a news piece from Canada) in a recent online presentation.
One more important piece of info from marketing to the undead:
You've got a target group that's easy to reach: we still watch TV, we still read newspapers, and we listen to conventional radio. We spend a ton of time online and we're easy to find there.
That sounds familiar. A post from 2007:
How Ads Affect Our Memory
I'm often asked about media planning and Baby Boomers. My glib answer: "Who needs media planners? The 50+ Demo is the only one that soaks up all media - TV, Radio, The Web, Magazines, Newspapers, Direct Marketing, etc. Take your pick. You can't miss them."
It’s great that someone’s joining Kit in promoting advertising and marketing to Baby Boomers in Canada.

13 June 2013

Are you model material?

From Rebecca Nappi of The Spokesman Review:

Are you model material?
Advertisers see growing markets for boomers in fashion, acting
http://media.spokesman.com/staff_images/Nappi_Rebecca_r80x80.JPG?9470e0a51135df62389d7cc57afe11bc24bbb0d4… Boomer age men and women will be in greater demand in the next few years as models and actors in TV commercials, as companies finally wake up to the fact that boomers have some money to spend, a lot more, in fact, than the 20-something folks advertisers are so hot after.

I’ve been bellowing about this for years:

08 February 2007
Best Commercial Not On The Superbowl

02 July 2008
Demand for older models grows

09 January 2009
Chico’s and Younger Women
… Colleague and intrepid blogger/marketer Brent Green recently posted about Chico’s and their catalog.

17 February 2009
The list goes on and on…
Lina Ko of Boomerwatch.ca rounds up examples of mature women in campaigns.

27 May 2009
The Forgotten Market Online
Christina Binkley of The Wall Street Journal is all over the paucity of online shopping for 35+ (that’s age, not size) apparel for women.

Sounds great. But what concerns me: Advertisers might think that simply throwing in Boomer models will sell a product or service to Boomers. 

More important than merely models:

05 November 2006
Ignore the Research and Trust Your Gut
… It wouldn't be too bright to trust my gut to come up with a campaign for a product aimed at twentysomethings. My gut would tell me, "… Ummm ... ummm ... Wait! I got it! We get some twentysomething girl an' spike her hair an' give'er tattoos and a nose ring an' put an iPod on her head an' bed some hip-hop music an' have her hold up the toothpaste! Yeah! They'll buy it! They'll buy it!"

And this:

16 September 2009
Boomer Backlash II
…It’s going to be up to companies to be proactive when dealing with advertising agencies. Quality control of your product doesn’t stop at the entrances of Madison Avenue’s finest, or at the doors of small local or regional advertising agencies. If companies put pressure on agencies, and demand 45-plus creatives for products aimed at the 45-plus market, then they will find out that Baby Boomers are still “the single most vibrant and exciting consumer group in the world.”

14 March 2019

Goings On About Town

For years I’ve been championing the marketing and advertising of normal everyday products to Baby Boomers:
Boomer Backlash II
If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.
The Real Issue: Marketing and advertising folks grasping the fact that Boomers will be buying billions (trillions?) of dollars worth of non-age related products for the next twenty-odd years. If you target this group for toothpaste, computers, clothes, food, nail polish, sporting equipment, toenail clippers - anything at all (almost), and you do it with respect and finesse, they will appreciate and consider your product.
And I scream about easy-to-open packaging, easy-on-older-eyes print, usability, etc.

But sometimes what I find out there is just silly. Read it and wipe:
Ranking The Best Five Toilet Papers For Seniors   
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Feeling old? Down in the dumps? Want a pep talk? A little kick-in-the-pants inspiration so you can carry on?

Of course, if you feel okay about yourself you don’t need to read about how incredible you could be. Possible negative side effect: Getting depressed finding out how wonderful other people are.

Immerse yourself in or ignore the latest feel-good (or bad) site:
WELCOME TO AGEIST       
We are a global movement living longer and better than ever before. Join us for culture, style, travels, health sciences and things that inspire.
Of course, if you’re really old, say thirty or so, you’ll really need help. A motivational weekend might do the trick:
A New Luxury Retreat Caters to Elderly Workers in Tech (Ages 30 and Up)  
… The group would place stickers with ageist slurs all over their chests, arms and faces, and then hurl the stickers into a fire. Later, there would be healing sessions focused on intergenerational collaboration and accepting mortality.
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There’s a famous quote attributed to … well, lots of people:
If You Remember the ’60s, you really weren’t there.”
There are always exceptions to rules. Brent Green has rounded up a few folks who swear they remember, and their credentials convince me they’re (probably) not lying.


I don’t remember the ‘50s, ‘60s, ‘70s, ‘80s, ‘90s, ‘00s, or the ‘10s (except for maybe up to an hour or so ago), so I’m no help.

25 June 2013

Nielsen Leftovers

Nothing fresh from Nielsen, but I’ll warm it up so we can have a bland snack:

The Me Generation Meets Generation Me
http://www.nielsen.com/content/dam/corporate/us/en/images/logo@2x.pngFrom their money to their media, Boomers and Millennials exhibit vastly different behaviors and habits…Understanding how to reach these consumers and capture their hearts with appropriate creative is crucial.

The Me Gen/Gen Me stuff is silly:

22 October 2009
Me vs. We Redux Redux
From my book ©2005:

CVRCompToday, Baby Boomers are two or three times removed from being a “me” generation. What constitutes self-actualization when you are twenty-five is different than when you are fifty-five. In your twenties a person thinks they are the picture. As you get older, you see yourself more and more as a picture that is part of a bigger picture.

Talk to some folks in their twenties, thirties. They are now in that ‘me’ stage. It’s healthy, smart for them to be so. I was just like them thirty years ago, get a big bang out of them, admire their boundless creativity, energy – and self-obsession. These ‘me generation’ twentysomethings today will become a ‘we generation’ in thirty years.

Nielsen:

The aging brain is more easily distracted—as the brain ages it slowly loses the ability to suppress distraction.

Sounds familiar:

30 November 2008
Brains More Distracted, Not Slower with Age

Nielsen:

Contrast is the preference vs. color for online ads.

Online and any ads – television, print, outdoor.  As Nielsen implies, these ‘insights’ have less to do with generational differences and more to do with youth/aging bodies and brains.

Remember: We were young once – and wallowed in graphic and auditory noise

Nielsen:

… Boomers prefer clever, light-hearted humor (rather than mean-spirited) and relatable characters who are Boomers themselves or not much younger. The tone should be positive—avoiding words like “don’t.” For Boomer males, clever wit and calm dialogue-driven storylines work. For Boomer females, family-friendly humor and sentimental themes resonate best.

I’d agree with that.  In fact, my book is all about that.  I likewise agreed with it a few years ago:

16 September 2009
Boomer Backlash II

Click that link above, for there’s a downside to all this.

More posts about advertising and the Boomer brain:

Human Resources/Brain Power