Showing posts sorted by date for query backlash. Sort by relevance Show all posts
Showing posts sorted by date for query backlash. Sort by relevance Show all posts

14 November 2011

Graywashing

Good word. 

Graywashing was minted by Colin Milner, CEO of the International Council on Active Aging (ICAA).  From a recent article in The Journal on Active Aging®:

Tackling Graywashing (PDF)
by Marilynn Larkin
“Graywashing refers to the act of misleading consumers regarding any purported age-associated benefits of a product or service,” Milner explains … “Graywashing gives older-adult consumers a false sense of security by positioning a product or service as uniquely beneficial to them…”

…. On the opposite end of the stereotyping
spectrum are campaigns that suggest
all older adults should be superstars.
“Portrayed in the media and marketing
materials as healthy, wealthy and defying
aging, ‘superstar’ older adults present
an image that also distorts reality,”
comments Milner. “Such stereotypes
imply or explicitly state that ‘aging well’
requires health, independence, vitality,
economic wherewithal and social
connections. Not surprisingly, these are
qualities we equate with youthfulness,”
he states.

Way back in 2005 I wrote about similar issues:

Don’t Paint Too Rosy A Picture (Excerpts)
imageA recent article in USA Today asks us to “take a moment to journey forward to 2046, when 79 million baby boomers will be 82 to 100 years old.”  A paragraph later, the reporter asks, “So just what kind of America will be forged by this crowd of geriatric goliaths?”

Excuse me for being an unassuming ‘David’ (or even worse, a genocidal Grim Reaper) but I doubt very much that all 79 million Baby Boomers in the U.S. will still be alive in forty years, swaggering like giants – unless the medical establishment is holding out on me.

The good news you know: many Baby Boomers will live longer, healthier lives – more so than in any previous generations. The bad news you also know: by 2046 a huge chunk Boomers will have passed on, and another huge chunk will be dealing with acute diseases and afflictions. 

The problem is that well-meaning articles in the press like the USA Today piece, along with mountains of 50+ marketing fodder, are setting up Boomers for a psychological fall.  There will be a backlash.

And I’ve blogged about them through the years:

Boomer Backlash II
If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

The Era of Oversell is Over
There’s nothing wrong with being positive and aspirational – you just have to temper it with dollops of reality so your marketing won’t be dismissed as pie-in-the-sky nonsense.

Uh-oh. We’re in trouble
Rapped on the knuckles…

imageMarilynn Larkin interviewed me for the article.  I put up a tongue-in-cheek post about it:

The Best Anti-Aging Products, Services, and Activities: Guaranteed!
There are plenty of anti-aging products, services, and activities that are staggeringly effective.  They stop the aging process almost immediately…

So quotes from yours truly are splattered throughout Tackling Graywashing – along with trenchant comments from Lori Bitter and Dr. Bill Thomas.

Thanks, Mr. Milner, for coming up with a masterful phrase to describe it all.

17 March 2011

The Crystal Ball of Common Sense Returns

As you can see, NostraChuckus' Crystal Ball of Common Sense has become agitated, flashing mystical sparks every which way.

While it’s all rather hazy, the probable causes for these disturbances are some recent ‘news’ stories:

Boomers volunteer at the highest rate of any generational group
About 33 percent of all boomers those born between 1946 and 1964 volunteer on a regular basis, the highest rate of any generational group and four percentage points above the national average of 28.8 percent…

NostraChuckus has said this before … and even before that:

Me vs. We Redux
Me Generation Baby Boomers Find Fulfillment Through Volunteerism…

This as well might explain the wild antics of the Crystal Ball:

Women’s Voices For Change
Makers of adult diapers, dentures, cancer treatments (disease in general), laxatives, and other products that address bodily functions are happy to target Boomers. But others act as if we automatically stop buying stuff…

From the book (2005):

image

 

 

 

 

 

And here:

Boomer Backlash (2009)
imageThe Real Issue: Marketing and advertising folks grasping the fact that Boomers will be buying billions (trillions?) of dollars worth of non-age related products for the next twenty-odd years. If you target this group for toothpaste, computers, clothes, food, nail polish, sporting equipment, toenail clippers - anything at all (almost), and you do it with respect and finesse, they will appreciate and consider your product.

The Backlash: If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

imageFamed Soothsayer and advertising gadfly NostraChuckus shall continue startling the world with his mundane prognostications.

23 February 2011

The New Business of Old Age

The NYT New Old Age blog has been around for awhile.  A few weeks ago there was this:

imageThe New Business of Old Age
Devices for I’ve-fallen-and-I-can’t-get-up catastrophes, they say, represent the old business of old age. The new business of old age involves technologies and services that promote wellness, mobility, autonomy and social connectivity.

‘I’ve-fallen-and-I-can’t-get-up’ scenarios are something I’ve been screaming about for years.  From my book (2005):
 image

And a post from last year:

Boomer helps older adults bridge technology gap

Great to see Dr. Joseph Coughlin and MIT AgeLab get lots of press.  I’ve blogged them many times.  A few:

imageNew Campaigns

Two Experts, One Superb Article, One Superb Presentation

Tech & Baby Boomers: Universal Design vs. Universally Dull

Back to the NYT blog:

And if such innovations prove to promote health and independence, delaying entry into long-term care, the potential savings to the health care system could be even greater.

That’s all fine and dandy, but there are pitfalls when advertising these products – and they involve all advertisers and marketers for all products and services:

imageThe Backlash: If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

17 January 2011

Marketers Should Be Wary of Playing Up Living Long

imageBuzz McClain, a twisted freelance writer and Editor of Selling To Seniors, called me not too long ago. We chatted for a bit, and out popped this:

Marketers Should Be Wary of Playing Up Living Long
Rarely has someone in marketing been as frank as Chuck Nyren. The international creative strategist, consultant, columnist, speaker and award-winning copywriter doesn't hesitate to take the sizzle right out of anyone's seemingly misguided marketing campaign, particularly those aimed at Boomers…

imageThe piece is behind a pay wall, so I’d cause even more trouble if I drilled a hole and sucked out more. 

What prompted Buzz to buzz me:

03 January 2011
Uh-oh. We’re in trouble…
The problem is that well-meaning articles in the press like the USA Today piece, along with mountains of 50+ marketing fodder, are setting up Boomers for a psychological fall. There will be a backlash.

Buzz McClain on Boomer Authority™.

03 January 2011

Uh-oh. We’re in trouble…

Or we will be soon. Rapped on the knuckles come February:

imageNever Say Die: The Myth and Marketing of the New Old Age
by Susan Jacoby
Anyone who has not been buried in an underground vault for the past two decades is surely aware of the media blitz touting “the new old age” as a phenomenon that enables people in their sixties, seventies, eighties, nineties and beyond to enjoy rich, full, healthy, adventurous, sexy, financially secure lives that their ancestors could never have imagined. Much of this propaganda is aimed at baby boomers now in their late forties, fifties, and early sixties…

Hmmm.  Well, she’s not completely wrong.  Maybe a bit heavy-handed. (That ruler is gonna hurt.) 

Ms. Jacoby’s recent piece in the NYT:

imageReal Life Among the Old Old
You haven’t experienced cognitive dissonance until you receive a brochure encouraging you to spend thousands of dollars a year for long-term care insurance as you prepare to “defy” old age.

I haven’t read Ms. Jacoby’s book, but my guess is that I’ll agree with chunks of it. I have already. In my book and in a piece I wrote in 1995 – a few themes seem to meld, a few don’t:

Don’t Paint Too Rosy A Picture
imageA recent article in USA Today asks us to “take a moment to journey forward to 2046, when 79 million baby boomers will be 82 to 100 years old.”[1] A paragraph later, the reporter asks, “So just what kind of America will be forged by this crowd of geriatric goliaths?”

Excuse me for being an unassuming ‘David’ (or even worse, a genocidal Grim Reaper) but I doubt very much that all 79 million Baby Boomers in the U.S. will still be alive in forty years, swaggering like giants – unless the medical establishment is holding out on me.

The good news you know: many Baby Boomers will live longer, healthier lives – more so than in any previous generations. The bad news you also know: by 2046 a huge chunk Boomers will have passed on, and another huge chunk will be dealing with acute diseases and afflictions.

The problem is that well-meaning articles in the press like the USA Today piece, along with mountains of 50+ marketing fodder, are setting up Boomers for a psychological fall. There will be a backlash.

Not being a therapist, I won’t diagnose – but if it were beaten into my head over and over that things are going to be just peachy for the next forty years, that my same-aged friends will all be around laughing and cavorting while leading meaningful, vigorous lives—then, shock of shocks, many of us become incapacitated and/or drop and die – I will feel cheated. I will become depressed and disillusioned. It will happen even if I’m one of the ‘lucky’ healthy ones.

imageAsk today’s 80+ year olds about this or that and you’ll probably find that many are surprised (but relatively pleased) they’re still alive. They believe they’ve beaten the odds, for whatever reasons. Jump twenty-five, thirty years: if the myth of the non-dying, perfectly healthy Baby Boomer persists, folks in the aging industry are going to have millions of very angry octogenarians their hands. They might even blame you for all those false promises.

How should this be dealt with by marketers and advertisers? Contrary to popular myth, Baby Boomers do not believe that they are still teenagers or young adults. (Some probably do, but they need therapy.) Boomers are slyly redefining what it means to be the ages they are. Included in this new definition are some youthful attitudes – but the real change is that instead of winding down, many are winding up. We’re not ‘looking forward to retirement,’ we’re looking forward to new lives, new challenges. Only a small percentage will opt for pure retirement. (I predict that in twenty years the word ‘retirement’ will still be in dictionaries, but followed by the modifier archaic.)

This is all part of redefining what it means to be the ages we are. It may seem to some as pathological, believing and acting as if we’re eighteen or twenty-five – but that’s because pundits and experts suspiciously eyeing this gargantuan, spirited, unwieldy and varied hoard of middle-agers have nothing to compare it to. The only conclusion they can come to: Baby Boomers must a bit daft.

There is a big difference between thinking you are younger than you are – and not thinking that you are old. This ‘night and day’ distinction may confuse many pundits, but it does not confuse most Boomers.

Much of this new, positive attitude about our future has to do with being the beneficiaries of so many fast and furious medical advances. Some we have already taken advantage of, while others are ready and waiting for us – or right around the corner. A good example is joint and hip replacement surgery. The cane industry is in the doldrums, and we’re hoping it will never recover.

Another medical advance (still in its infancy, from what I’ve read) is pain management. This promises Baby Boomers and successive generations freedom from a fear that haunts all as we age.

There has been plenty of press about Baby Boomers and their dread of Alzheimer’s. Not much of a surprise. Alzheimer’s affects many of our parents, we’re caring for them – and nothing frightens us more than not being in control of our own destinies. However, from what I’ve read there may be some breakthroughs within the next twenty years. That’s very good news.

Am I painting too rosy a picture here? Isn’t this something I was railing against in the first few paragraphs?

Yes, but with a big difference. All the examples above have to do with the quality of life – not the quantity.

If I were digging into a marketing/advertising campaign for a client in the aging industry, I would extract as much quality inherent in the product/service – and toss out any (or most) mention of longevity. This would hold true even with basic nutritional and exercise products. A significant chunk of people who eat only healthy foods and exercise regularly die of heart attacks, get cancer, are the victims of all sorts of diseases and afflictions. You can’t fool me.

But the quality of their lives in every respect will be superior to the ones who don’t take care of themselves, or avail themselves to what’s out there in the aging industry market.

Nobody can promise you that you’ll live to be a hundred. However, you can (more or less) make a good argument that healthy lifestyles and advances in modern medicine will offer you a quality life after sixty that no preceding generation had ever imagined.

I’m fifty-five. I may die in five, ten, twenty, forty or fifty years. If you promise Baby Boomers longevity, I will know at some point that you are not telling me the truth. However, if you promise me a certain amount of quality if I take advantage of medical advances, lead a healthy lifestyle, and buy and use your products and services – I’ll probably believe you.

And I’ll continue to take your word for it until my dying day.

© 2005 Chuck Nyren

[1] 2046: A boomer odyssey
By Marco R. della Cava, USA TODAY October 27, 2005


Thanks to Tony Mariani (Rabbit Ears) for his encouraging words about my 2010 Wrap-Up Presentation.

Marc Middleton has some fun ripping open Christmas presents. (Huffington Post)

19 July 2010

All this sounds vaguely familiar...

Nielsen: This Isn't Your Grandfather's Baby Boomer
Research Titan Claims Demographic's Retirement Upends Old Notions, Younger Consumers Are Losing Dominance
by Brian Steinberg
image … Most times senior citizens are still seen in ads selling life insurance or denture cream, yet the older person in the U.S. in the next decade is likely to be anything but helpless and in the market for more than just financial help and medications.

That’s this blog, my book, my speaking and consulting around the world, my articles since 2003.

Like this one:

Boomer Backlash II
… I guess what upsets me about this campaign is not the campaign itself.  I love it.  I see people around my age – they’re entertaining, loose, funny. I’m wondering what the payoff will be. What a letdown.  

Why couldn’t it have been a car?  Laundry soap?  Baked Beans? Gender-specific razors? Aluminum foil? A smart phone? Anything but some age-related malady …

image The Backlash: If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

___

Update: Good piece about all this by Eve Troeh of Marketplace: Over the hill but not in a rut

Update: Brent Green’s trenchant take on it all

04 June 2010

More No News News

But it’s nice to see people blogging about it:

Baby Boomers: Consumers Ready To Buy
image A look at the American advertising landscape shows that Boomers are virtually ignored. A review of numerous commercials finds that, excluding financial firms and pharmaceuticals/OTC products, most companies are doing little in the way of courting Boomers. Older faces are virtually non-existent in commercials and on websites for products and services used by Boomers …

Gee, that’s my book, my blog, my articles, my speaking/consulting since 2003 – in a nutshell. 

I’d link to every blog post about it all – but that would be every blog post. So, just one (although the links to the commercials are gone):

Boomer Backlash II
imageIf every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

 The Real Issue: Marketing and advertising folks grasping the fact that Boomers will be buying billions (trillions?) of dollars worth of non-age related products for the next twenty-odd years. If you target this group for toothpaste, computers, clothes, food, nail polish, sporting equipment, toenail clippers - anything at all (almost), and you do it with respect and finesse, they will appreciate and consider your product.   

A quote from my book (1st Edition published in 2005):

advbbcover It’s going to be up to companies to be proactive when dealing with advertising agencies. Quality control of your product doesn’t stop at the entrances of Madison Avenue’s finest, or at the doors of small local or regional advertising agencies. If companies put pressure on agencies, and demand 45-plus creatives for products aimed at the 45-plus market, then they will find out that Baby Boomers are still “the single most vibrant and exciting consumer group in the world.”

19 February 2010

Your Financial Advisor Is Not The Pillsbury Doughboy

A piece with not much new, but worth a look:

image Silver Tsunami: Getting Real with Boomers
By Paul Menchaca   
February 17, 2010

image This independent nature, which many boomers adopted when they were young, is now guiding them to retirement. Autonomy — or the ability to age in place — is part of a five-point value system that Sullivan applies to boomers. The others: Connectivity to family and friends; altruism, or the desire to give back to causes or charities which are important to them; and personal growth, whether it’s mentally or spiritually; and revitalization—through hobbies, travel or other activities.

So what does this mean to advisors?
According to Sullivan, it provides financial imageplanners a means for connecting with their clients.

It all reminds me of a section in my book where I come up with a mock campaign for a financial services company: 


image 
Take a look at this campaign for more inspiration:

Boomer Backlash II
image The new TV commercials have ordinary boomer men and women engaged in some unscripted banter … The TV spots are carefully crafted to appeal to boomers…

14 December 2009

The Era of Oversell is Over

Wet-blanket Chuck has been reading a few pieces lately that need to be read by all 50+ marketers and advertisers.  They remind me of something I wrote way back in 2005.

image Boomers, Lifestyle Behaviors and Disability
imageLiving a long life, but at what cost?
By Tamara McClintock Greenberg
Uncertainty is terrifying.  We all know this no matter what age we are.  But the boomers are facing unprecedented life expectancy and ambiguity.  They need our support for health and better lifestyle choices. 

image The nirvana of aging in place and other age-related reality disconnects
By Laurie Orlov
image Today, what is so cheerfully described as aging in place, with enough money in retirement or the ability to keep working, living in a one's own home, with the myriad of services that are needed -- THIS IS A MYTH. To make it a reality, we need some very new ideas to be fleshed out more carefully and new ways of lowering costs, redirecting innovation energy and funding of new initiatives, and I'm not talking about healthcare.

My piece from 2005 (when I was young and cute):

Don’t Paint Too Rosy A Picture
image A recent article in USA Today asks us to “take a moment to journey forward to 2046, when 79 million baby boomers will be 82 to 100 years old.”[i]  A paragraph later, the reporter asks, “So just what kind of America will be forged by this crowd of geriatric goliaths?”

image Excuse me for being an unassuming ‘David’ (or even worse, a genocidal Grim Reaper) but I doubt very much that all 79 million Baby Boomers in the U.S. will still be alive in forty years, swaggering like giants – unless the medical establishment is holding out on me.

The good news you know: many Baby Boomers will live longer, healthier lives – more so than in any previous generations. The bad news you also know: a huge chunk of Boomers will pass on, and another huge chunk will be dealing with acute diseases and afflictions.  

The problem is that well-meaning articles in the press like the USA Today piece, along with mountains of 50+ marketing fodder, are setting up Boomers for a psychological fall.  There will be a backlash.

Not being a therapist, I won’t diagnose – but if it were beaten into my head over and over that things were going to be just peachy for the next forty years, that my same-aged friends will all be around laughing and cavorting while leading meaningful, vigorous lives—then, shock of shocks, many of us become incapacitated and/or drop and die – I will feel cheated.   I will become depressed and disillusioned.  It will happen even if I’m one of the ‘lucky’ healthy ones.

Ask today’s 80+ year olds about this or that and you’ll probably find that many are surprised (but relatively pleased) they’re still alive.  They believe they’ve beaten the odds, for whatever reasons.  Jump twenty-five, thirty years: if the myth of the non-dying, perfectly healthy Baby Boomer persists, folks in the aging industry are going to have millions of very angry octogenarians their hands.  They might even blame you for all those false promises.

How should this be dealt with by marketers and advertisers?  Contrary to popular myth, Baby Boomers do not believe that they are still teenagers or young adults. (Some probably do, but they need therapy.)  Boomers are slyly redefining what it means to be the ages they are.  Included in this new definition are some youthful attitudes – but the real change is that instead of winding down, many are winding up.  We’re not ‘looking forward to retirement,’ we’re looking forward to new lives, new challenges.  Only a small percentage will opt for pure retirement.  (I predict that in twenty years the word ‘retirement’ will still be in dictionaries, but followed by the modifier archaic.)

This is all part of redefining what it means to be the ages we are.  It may seem to some as  pathological, believing and acting as if we’re eighteen or twenty-five – but that’s because pundits and experts suspiciously eyeing this gargantuan, spirited, unwieldy and varied hoard of middle-agers have nothing to compare it to.  The only conclusion they can come to: Baby Boomers must a bit daft.

There is a big difference between thinking you are younger than you are – and not thinking that you are old.  This ‘night and day’ distinction may confuse many pundits, but it does not confuse most Boomers.

Much of this new, positive attitude about our future has to do with being the beneficiaries of so many fast and furious medical advances.  Some we have already taken advantage of, while others are ready and waiting for us – or right around the corner.  A good example is joint and hip replacement surgery.  The cane industry is in the doldrums, and we’re hoping it will never recover.

Another medical advance (still in its infancy, from what I’ve read) is pain management.  This promises Baby Boomers and successive generations freedom from a fear that haunts all as we age.

There has been plenty of press about Baby Boomers and their dread of Alzheimer’s.  Not much of a surprise.  Alzheimer’s affects many of our parents, we’re caring for them – and nothing frightens us more than not being in control of our own destinies.  However, from what I’ve read there may be some breakthroughs within the next twenty years.  That’s very good news.

Am I painting too rosy a picture here?  Isn’t this something I was railing against in the first few paragraphs?

Yes, but with a big difference.  All the examples above have to do with the quality of life – not the quantity.

If I were digging into a marketing/advertising campaign for a client in the aging industry, I would extract as much quality inherent in the product/service – and toss out any (or most) mention of longevity.  This would hold true even with basic nutritional and  exercise products.  A significant chunk of people who eat only healthy foods and  exercise regularly die of heart attacks, get cancer, are the victims of  all sorts of diseases and afflictions.  You can’t fool me.

But the quality of their lives in every respect will be superior to the ones who don’t take care of themselves, or avail themselves to what’s out there in the aging industry market.  

Nobody can promise you that you’ll live to be a hundred.  However, you can (more or less) make a good argument that healthy lifestyles and advances in modern medicine will offer you a quality life after sixty that no preceding generation had ever imagined.

I’m fifty-five.  I may die in five, ten, twenty, forty or fifty years.  If you promise Baby Boomers longevity, I will know at some point that you are not telling me the truth.  However, if you promise me a certain amount of quality if I take advantage of medical advances, lead a healthy lifestyle, and buy and use your products and services – I’ll probably believe you.

And I’ll continue to take your word for it until my dying day.

[1] 2046: A boomer odyssey
By Marco R. della Cava, USA TODAY October 27, 2005

_____

There’s nothing wrong with being positive and aspirational – you just have to temper it with dollops of reality so your marketing won’t be dismissed as pie-in-the-sky nonsense.

12 October 2009

Marketing to the Undead

More international ether, this time from Canada:
John Farquhar: marketing to the undead
image I thought I'd watch a little television this week and see how marketers see me, someone over 50. Apparently I'm dying, in constant pain, infertile, incontinent, undersexed and over-pollinated.
It’s one of NostraChuckus’ predictions:
Boomer Backlash II
imageIf every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.
More from Mr. Farquhar:
But of course, as conventional wisdom goes, we're not going to spend it on your product. Boomers have made their choices. We've chosen the brands we'll stick to for life. Everyone knows that. So why spend money getting us to change when we never will?
I guess it’s conventional – although I’ve been pricking holes in the no-change brand balloon since 2003.  A quote from a review of my book (the 2005 edition) by Dr. Joyce M. Wolburg of Marquette University, published in The Journal of Consumer Marketing:
A second favorite excuse of agencies is: "Baby Boomers don't change brands" (p. 52, italics in original). Nyren dismantles this excuse nicely with examples of brand switching, and he further acknowledges that in cases where loyalty to a brand does exist, marketers who do not target Boomers give them no reason to change.
Read the full review. (PDF)
John also talks about cars.  I’ve talked plenty about cars:
Big Business is behind the curve, as usual. But better late than never.
image And I yak on and on about this subject (and feature a news piece from Canada) in a recent online presentation.
One more important piece of info from marketing to the undead:
You've got a target group that's easy to reach: we still watch TV, we still read newspapers, and we listen to conventional radio. We spend a ton of time online and we're easy to find there.
That sounds familiar. A post from 2007:
How Ads Affect Our Memory
I'm often asked about media planning and Baby Boomers. My glib answer: "Who needs media planners? The 50+ Demo is the only one that soaks up all media - TV, Radio, The Web, Magazines, Newspapers, Direct Marketing, etc. Take your pick. You can't miss them."
It’s great that someone’s joining Kit in promoting advertising and marketing to Baby Boomers in Canada.

03 October 2009

Barron’s Weighs In

imageGene Epstein, Economics Editor at Barron’s, has a cover story (subscription required) and video all about what yours truly and others have been screaming about for years:

Boomer Consumer 
image Companies that continue to ignore the over-50 set do so at their peril, as "boomer consumers" eat up a larger slice of the nation's spending pie.

Increasingly, the 77 million of them are being ignored by advertisers and marketers. They're being elbowed aside, ironically, by 18-to-49-year-olds, the very age group that they, in their younger years, put on the map as the most desirable consumer cohort. But the realities are changing, and any company that ignores them will be doing so at its peril over the next decade or two.

Here’s the pull quote from the cover of my book, first edition published in early 2005:

coveradvbb“It will be the Baby Boomers who will be the first to pick and choose, to ignore or be seduced by leading-edge technology marketing. There’s a simple reason for this. We have the money to buy this stuff. Experts say we’ll continue to have the money for at least the next twenty years. Write us off at your own peril.

And there’s a whole chapter about “Being elbowed aside, ironically, by 18-to-49-year-olds, the very age group that they, in their younger years, put on the map as the most desirable consumer cohort.”  Pulled from the chapter:

Partly to save their hides, ad agencies turned their creative departments over to twenty-somethings. The sheer size of Baby Boomers made them the market—composed of scores of unwieldy cohorts. By attrition, this would have occurred naturally. It just happened ten or fifteen years sooner than with previous generations coming of age.

Barely out of college, Baby Boomers were in control of marketing and advertising to themselves—and became successful at it. After all, we knew the market.

The Barron’s story and video also covers subjects discussed numerous times in my blog:

Boomer Backlash II

image The Backlash: If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

The Real Issue: Marketing and advertising folks grasping the fact that Boomers will be buying billions (trillions?) of dollars worth of non-age related products for the next twenty-odd years. If you target this group for toothpaste, computers, clothes, food, nail polish, sporting equipment, toenail clippers - anything at all (almost), and you do it with respect and finesse, they will appreciate and consider your product.

Another pull from the Barron’s article:

… A disproportionately large number of advertising copywriters, account managers and art directors are young. "Ask them to do an ad targeting the 50-plus demographic, and they default to a gray-haired senior limping down a beach trailed by an aging golden retriever," he adds.

That’s my book. Read a review:

Advertising to Baby Boomers
Chuck Nyren
by Joyce M. Wolburg, Journal of Consumer Marketing
image I thought it was just me, but after reading Advertising to Baby Boomers, I now put the blame squarely where it belongs – on the copywriters. Most are Gen-Xers or members of Gen Y, who understand very well how to communicate with their own cohorts, but often fail to resonate with Baby Boomers.

More reviews.

And this blog post.

So … not much new from Barron’s for me or my readers, but certainly worth passing along:

Related Post from 2007:
Barron's "Geezer Power"

Update: Smart Money is now running the complete article.

16 September 2009

Boomer Backlash II

Note: I’ve plagiarized myself with this post – but thought the ideas behind the original needed updating.  The backlash predicted is happening now.
_____

imageA pivotal (you’d never forgive me if I used the word watershed) campaign by Kimberly-Clark for their Depend line is getting a lot of press. Culled from a piece by Bob Moos of The Dallas Morning News:

Adult underwear no longer being given the silent treatment
image … The new TV commercials have ordinary boomer men and women engaged in some unscripted banter about the differences between the two sexes, such as whether men or women make better drivers and which sex actually rules the world … The TV spots are carefully crafted to appeal to boomers who, if they don't use Depends themselves, may be caregivers for parents who do …

image The creative is lots of fun. No surprise, since the spots were directed by Academy Award-winning filmmaker Errol Morris (born 1948). A Boomer directing Boomers.  Click one of the images below to watch the spots:

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I guess what upsets me about this campaign is not the campaign itself.  I love it.  I see people around my age – they’re entertaining, loose, funny. I’m wondering what the payoff will be. What a letdown.  

Why couldn’t it have been a car?  Laundry soap?  Baked Beans? Gender-specific razors? Aluminum foil? A smart phone? Anything but some age-related malady.

And there’s this:

Use only as directed
By Joseph P. Kahn
image Take one night last week, chosen at random, when NBC Nightly News aired 17 commercials during its 30-minute broadcast.

Of those 17 spots, 12 were for (in order): Zyrtec, an over-the-counter allergy medication; Citrucel Fiber Supplement With Calcium; Advil PM, a combination pain reliever and sleep aid; Transitions prescription eyeglass lenses ("healthy sight in every light"); Spiriva HandiHaler, for use by COPD (chronic obstructive pulmonary disease) sufferers; the cholesterol-lowering properties of Cheerios; Bayer aspirin and its heart-attack prevention benefits; Omnaris nasal spray, a prescription allergy medication; Just For Men hair coloring (let's help graying old Dad get a date!); Boniva, which helps reverse bone loss in postmenopausal women, most notably actress Sally Field; ThermaCare heat wraps, for relief of muscle and joint pain; and Pepcid Complete, a heartburn and acid reflux remedy.

The Backlash: If every time someone over fifty sees a commercial targeting them and it’s always for an age-related product or service, pretty soon their eyes will glaze over, they’ll get itchy and grumpy.

The Real Issue: Marketing and advertising folks grasping the fact that Boomers will be buying billions (trillions?) of dollars worth of non-age related products for the next twenty-odd years. If you target this group for toothpaste, computers, clothes, food, nail polish, sporting equipment, toenail clippers - anything at all (almost), and you do it with respect and finesse, they will appreciate and consider your product.   

And looking at the big picture:  Let’s hope that ad agencies will see these spots and realize they’re missing out not hiring people over fifty to create campaigns for just about any product or service.

A quote from my book (1st Edition published in 2005):

advbbcover It’s going to be up to companies to be proactive when dealing with advertising agencies. Quality control of your product doesn’t stop at the entrances of Madison Avenue’s finest, or at the doors of small local or regional advertising agencies. If companies put pressure on agencies, and demand 45-plus creatives for products aimed at the 45-plus market, then they will find out that Baby Boomers are still “the single most vibrant and exciting consumer group in the world.”

Boomer Backlash I