Carol's Web

Immersion Active has tossed up Carol’s Web – a promotional flash presentation for their services.

While there’s not much new here, all the points made are valid. Of course, it’s an introduction to their philosophy of web design/navigation, so they don’t give away the store. Nothing wrong with that.

My only real criticism has to do with Carol and her cheesy, stilted, quite annoying “inner-voice over.” I doubt that anybody actually thinks like this. Perhaps in a focus group, or in a controlled situation where the participants are critiquing a web site, they might blurt out comments like ‘Hmmm. I’m certainly having a hard time making out the name of this company…’ or ‘What’s this eagle here? Click on it? For what?’ …… ???

In reality, it’s much worse. Most people over fifty simply ignore things on the web they don’t care about, can’t really see, or that don’t make much of an impression. If they find a web site exasperating, they move on. If you could peer into their minds, you probably wouldn’t find much inner dialogue going on about the web site they’re viewing. If they can’t find the info they’re looking for – bye, bye.

Add to this the fact that most Baby Boomers are internet-savvy – especially the well-heeled, successful women demo this particular exercise/example uses. They’re not deer-in-the-headlights, bumbling idiots like Carol.

For a report about web design and navigation that’s much deeper and comprehensive, contact Dick Stroud. He has a PDF he might send you: Tips For Building 50+ Web Sites. It’s my instant web design bible when I’m consulting. Gill Walker also writes and talks about web and print design. So do I. But again, we don’t give away the store.

I’m sure Immersion Active does top-notch work. Check them out.

But if you give them a call and Carol answers the phone, hang up.

Book Review and Interview on LifeTwo.com

LifeTwo.com has been around for awhile. I blogged about it (it seems like) ages ago. Since then it's become one of the top stops for general news and human interest stories for and about Baby Boomers and beyond. Few sites are as deep, as eclectic.

Wesley Hein reviewed Advertising to Baby Boomers and interviewed me the other day:

Unlike most business books about advertising, Nyren's book is written for clients with products or services that they want to market to Baby Boomers.

Aside from their copious offerings, LifeTwo is one of the founders of the BloggingBoomers Carnival. It's a collection of blog posts hosted every week or so by one of the member bloggers. If you're in advertising/marketing, it'd be a good idea to check out all these blogs. They'll give you a good idea what Baby Boomers are chatting about. Here's information on the latest one.

Passat's Midlife Crisis

I was tipped off to Passat’s tongue-in-cheek web site by Steve Hall’s top-notch, often troublemaking blog, Adrants (rated way up there in some recent marketing/advertising blog poll):

Mid-Life Crisis Campaign Alienates Both Young And Old

After sniffing around the Passat site, I forwarded the URL to Dick Stroud because the campaign was created in London. He jumped all over it.

Now it’s my turn ...

A bit of background: I also write fiction, plays, short stories, commentary, other stuff besides advertising. Most ad creatives do. And when I do, I write whatever I want. No self-censoring. If I make fun of myself, of getting older, of just about anything, the point is to be honest and entertaining and whatever you want to call it. And that’s it.

But when involved in selling products and services, of course I censor myself. Common sense tells you it’s a bad idea to alienate or make (too much) fun of your target market.

Here’s a ‘creative’ piece I recently sent to Ronni Bennett’s Elder Storytelling Place. You may think it’s funny, stupid, great, middling – think anything you want.

My point: I would never use this type of scenario to sell products or services to Baby Boomers – or any demographic. If you’re feeling the urge to viciously and relentlessly mock a group of people, it might be a good idea to make sure it’s not the group of people you’re targeting.

If you can’t control yourself (like I can’t sometimes), here’s a better idea: write something, make a video, put up a web site that is funny and vicious and relentless but isn’t advertising anything. Feel free to make fun of me. If it’s good, if it’s creative, I’ll probably laugh.

Steve Hall makes an excellent point about the Passat site also alienating younger demos:

This approach wields a questionably double edged sword. It clearly positions the Passat as a car no one under 40 would be caught dead driving.

How I would have done it: Make it a retreat for people in their twenties and thirties so they won't ever have to go through a ‘mid-life crisis.’ It's a preventative retreat. The older people would be the mentors, the enlightened ones. It would be explained that they never went through any sort of mid-life crisis because they’ve been driving Passats for their whole adult lives. Maybe one or two of the teachers (or guest lecturers) have recently reformed. They would tell horror stories about their midlife crisis former lives.

You've made heroes of your target market, you haven't alienated a secondary market (under 40s) - and you've still had all sorts of tongue-in-cheek fun.

Go play around on the Passat site. Laugh or roll your eyes, or both. I did both.

But I’ll bet that from now on, no matter what your age, every time you happen upon a Passat ...

You might chuckle – but it’ll also make you a bit queasy.

2007 Boomer Venture Summit

The 2007 Boomer Venture Summit will be an exciting one this year. Some of the speakers I know or know of include:

Mary Furlong (of course).

Paul Kleyman, editor of AgeBeat. He published a piece of mine a few years ago. One of the nicest and smartest guys around.

Mark Miller of 50+ Digital LLC. Mark presented in NYC a few months ago. Yours truly was also on the bill.

Emilio Pardo, Chief Brand Officer, AARP. We mixed it up a bit on the radio recently.

Looks like a great event. I blogged about the last two:

Silicon Valley Boomer Venture Summit (2005)

The 2006 Boomer Venture Summit

Unilever Resuscitates the Demo Left for Dead

Yeah, I’ve been feeling a bit like Nostradamus lately.

Here’s a good piece by Ad Age’s Jack Neff:

Published: May 28, 2007
Unilever Resuscitates the Demo Left for Dead
Marketer Spies Goldmine in the Often-Overlooked Baby-Boomer Consumer

When Unilever researchers started looking into the shopping patterns of baby boomers, many of its younger marketing executives wondered why ...

"When we first started launching this project internally, we received e-mails from some of our younger colleagues asking, 'Who cares about these people?'" said Mike Twitty, senior group research manager-shopper insights for Unilever."

Gee. That's a major theme in my book - originally published over two years ago.

More from Mr. Neff’s article:

Stereotypes aside, many boomers are actually early adopters of new technology and switchers to new brands, Ms. Kozin said. "Younger people may be more excited and write about it," she said. "But boomers have the money to spend on it." … And they'll do so, she said, particularly when the communications are geared to them.

I think I’ve read all this before. Click the image on the right to see the pull quote on the cover of the 1st edition of my book.

And about brand switching - a quote from a book review in The Journal of Consumer Marketing (PDF):

A second favorite excuse of agencies is: “Baby Boomers don’t change brands.” Nyren dismantles this excuse nicely with examples of brand switching, and he further acknowledges that in cases where loyalty to a brand does exist, marketers who do not target Boomers give them no reason to change.

I also talk about AARP’s ‘body bags’ in a chapter – but I’m too lazy to go find it and pull some quotes.

Actually, if you read Jack Neff’s piece along with Rance Crain’s piece you don’t need to read my book. (Unless, of course, I’ve predicted bunches of other stuff and you’d like to know the future. Or, you can wait for brand managers, research folks, and CMOs to catch up and be profiled in Ad Age in a few years.)

Here I am at work – with my patented Crystal Ball of Marketing and Advertising Common Sense.